Retail Technology Group
  • 10-Jan-2020 (CST)
  • Field Technician
  • Syracuse, NY, USA
  • $40,000 - $43,000
  • Salary
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days

Retail Technology Group is the leader in national Point-of-Sale service, maintenance and installation provider to multi-unit restaurants throughout the United States. We pride ourselves as a full service POS provider with a team of experienced professionals who have worked together for 20+ years, RTG offers a service portfolio that is defined by each customers unique requirements.

RTG is seeking a Computer Field Technician (POINT-OF-SALE) to cover Syracuse NY and surrounding areas. Candidates should be self-starters with good information technology/computer hardware installation, maintenance, repair and customer service skills. Knowledge of POS equipment is a plus. Previous restaurant experience a plus.

This position requires flexible work hours with extensive travel in the assigned area. Company provided vehicle; candidate must provide valid driver's license and maintain a clean motor vehicle record. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of computer parts. Full-Time, Salaried, Non-Exempt position.


  • Works with the Dispatch Team to receive and discuss details of the call assignments
  • Decides to either set the time to service the site or to call the help desk and walk them through the problem
  • Must meet service level agreement of the customer. Always practices proper communication and courtesy with the customer
  • Coordinates any issues or communications with the correct functionary or help desk
  • Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine
  • Manages own inventory levels and escalates when a part shortage occur


  • 2 Year Degree or Tech School Diploma and at least 1 year of experience
  • Must be able to work flexible hours based on call volume in the area. Drug screening is required
  • Ability to climb ladders, demonstrate good dexterity, capable of lifting 85 pounds
  • Detail oriented with a sense of urgency and commitment to results
  • Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines
  • Motivated starter with good communication skills
  • Required Travel: Road Warrior
  • Certifications: A+, Net+ are a plus but not necessary
Retail Technology Group
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