Retail Technology Group
  • 09-Jan-2020 (CST)
  • Operations
  • Fenton, MO, USA
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days

The Operations Support Coordinator is expected to work mainly with internal resources to support the Account Management and Project Management teams.  Periodic contact with Clients or on-site technicians will be necessary to complete these tasks.

Job Duties:

Support and Administrative tasks for a Project Management and Customer Relationship teams, including, but not limited to:

  • Communicating with internal and external stakeholders in order to accomplish various tasks.
  • Record creation within NetSuite, such as Sales Orders, Purchase Orders, Return Merchandise Authorization and Field Service Orders
  • Maintaining and updating the above mentioned records, as needed.
  • Entering and tracking requests for Customer Setup in NetSuite
  • Entering and tracking IT requests for WebForm Development and other integration issues
  • Initial Project Setup, and assist with site scheduling and/or technician scheduling and payment
  • Following up with customers to facilitate payment for services.
  • Creating/updating internal documentation
  • Tracking project inventory and inbound vendor orders
  • Tracking outbound inventory
  • Assist in collecting and communicating invoicing details to the billing team
  • Update and maintain customer database, as appropriate         

Qualifications/Basic Job Requirements

  • Experience in a customer service environment with high telephone contact.
  • Understanding and practical application of various software applications, including MS Office Suite and NetSuite (NetSuite experience a plus)
  • Must have good verbal and written communication skills.
  • Background in Retail, Hospitality or Restaurant experience is a strong plus

Success Factors:

  • Must be able to work independently.
  • Must be analytical and creative when resolving complex issues quickly
  • Direct, honest communication style and operate with the highest level of integrity
  • Must be able to multitask in a fast paced environment

Education and Experience

  • High School Diploma or Equivalent
  • 1 to 3 years Administrative Experience 




Retail Technology Group
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