Retail Technology Group
  • 20-Nov-2019 to 19-Jan-2020 (CST)
  • Accounting
  • Fenton, MO, USA
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days


Job Description Summary

 Working under the supervision of the Billing Team Leader as a member of the Billing Team will enhance a trusting relationship with our customers by providing a single point of contact for creating maintenance  invoices, invoice delivery, research and credits: Anticipating the customers needs and assisting in communication with all operational Departments.


Essential Job Duties 

Data Entry: Entering customer information into the accounting system and on-boarding customer contract information for Project Managers and Account Managers.

  • Process customer ACH (EFT) or credit card payments.
  • Create customer proposals and invoices.
  • Maintain business relationships with clients and keep them interested in our products and services by providing exceptional customer service.
  • Correspond with customer for services sold via email and phone.
  • Responsible for reporting and Excel Spreadsheets communicating contract statuses and Aging reports using Word, Excel, and Outlook.
  • Reconciling accounts on month to month basis to ensure there are no gaps in billing.
  • Maintaining internal portal, and updating system with customer information.


Qualifications/Basic Job Requirements

Esntial Job Duties

  • Experience in customer service with high telephone contact
  • Word, Excel, and Outlook knowledge
  • Must have good verbal and written communication skills
  • Experience in Collections a plus
  • Understanding of various software applications, including MS Office Suite and NetSuite (Netsuite Experience a plus) 
  • Possess ability to prioritize multiple projects and function with little or no supervision to meet  deadlines


Success Factors:


  • Must be assertive and results oriented when managing difficult problems
  • Must be able to work independently
  • Must be analytical and creative when resolving complex issues quickly
  • Must be a strong negotiator
  • Direct, honest communication style and operate with the highest level of integrity


Education and Experience


  • Experience in Customer Service - minimum 1 year
  • Experience in an office environment minimum 1 year
  • Experience in Collections a plus
  • High School Graduate or GED
  • Some College or Technical School a plus


Working Conditions

  • Office environment
  • May require short periods in a warehouse environment

Physical Demands

The physical demands listed above are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities


This role will not have any supervisory responsibilities




Retail Technology Group
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