Retail Technology Group
  • 22-Nov-2019 to 21-Jan-2020 (CST)
  • Customer Service
  • Fenton, MO, USA
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days


Retail Technology Group is the leader in national Point-of-Sale service, maintenance and installation provider to multi-unit restaurants throughout the United States. We pride ourselves as a full service POS provider with a team of experienced professionals who have worked together for 20+ years, RTG offers a service portfolio that is defined by each customers unique requirements.

We are seeking an experienced Customer Service Field Support Coordinator for the 3:30pm to 12:00a.m. shift to assist in the dispatch and managing of field service technicians. 

Customer Service Field Support Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field as well as managing part orders required for those work orders. Field Support Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relaying information accurately to Customers and Field Managers in regards to work orders, parts and technician status. 

Experience working with point of sale equipment is a plus.  Qualified candidates must have experience in a call center environment. Familiarity with Microsoft Outlook and multitasking in a fast paced environment abilities are a must. 

Personal Attributes:

  • Professional phone skills
  • Outgoing personality; high energy; flexible
  • Positive attitude and desire to work hard while having fun on a team
  • Ability to perform well under pressure in a fast paced environment

Requirements:

  • Proficiency using Microsoft products
  • Time management skills
  • Ability to pass Background Check

We will provide on the job training to a Customer Service skilled individual. The candidate must pass a background check.

This position will train 2 weeks on a 9:00am - 5:00pm shift, then migrate to nights to the 3:30pm - 12:00am shift, some weekends as needed. 

 

 

Retail Technology Group
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