Retail Technology Group
  • 26-Nov-2019 to 25-Jan-2020 (CST)
  • Customer Service
  • Fenton, MO, USA
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days


Retail Technology Group is the leader in national Point-of-Sale service, maintenance and installation provider to multi-unit restaurants throughout the United States. We pride ourselves as a full service POS provider with a team of experienced professionals who have worked together for 20+ years, RTG offers a service portfolio that is defined by each customers unique requirements.

We are seeking an experienced Dispatch Coordinator for the 3:30pm to 12:00am shift to assist in the dispatch and managing of field service technicians. 

Responsibilities:

  • Access multiple databases to locate qualified technicians for onsite tech support
  • Communicate status and changes
  • Act as the primary escalation point
  • Manage field tech ETAs
  • Ensure all issues are resolved and resolution notes are comprehensive
  • Coordinate return visits for incomplete jobs
  • Provide Quality Assurance for all jobs

Personal Attributes:

  • Professional phone skills
  • Outgoing personality; high energy; flexible
  • Positive attitude and desire to work hard while having fun on a team
  • Ability to perform well under pressure in a fast paced environment

Requirements:

  • Minimum two years of experience with Call Center
  • Proficiency using Microsoft products
  • Time management skills
  • Ability to pass Drug Screen and Background Check

 

Retail Technology Group
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