Retail Technology Group
  • 17-Dec-2019 to 15-Feb-2020 (CST)
  • Customer Service
  • Fenton, MO, USA
  • Full Time

401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off after 90 days


Looking for individuals with excellent Customer Service skills!

Customer Service Help Desk Associate

Responsibilities:

  • Help desk support for nationwide hospitality industry clients
  • Technical support for on-site technicians and installers
  • Maintain detailed logs of problems and resolutions to update knowledge base
  • Communication with clients regarding ticket status
  • Processes and procedures constantly evaluated and adjusted to best meet the customer's needs

Attributes:

  • Effective communication and organizational skills
  • Exhibit excellent customer service skills
  • Critical thinking and problem solving skills
  • Applicants must work well in a team environment
  • Comfortable in a high-paced environment

Experience is a plus but, we are willing to teach you:

  • Knowledge of various Microsoft Operating Systems
  • Computer hardware repair knowledge
  • Familiar with network configurations and connectivity issues
  • Remote connectivity applications
  • Phone support skills
  • Point of Sale knowledge a plus

Requirements:

  • Schedule flexibility to meet customer needs
  • Valid driver's license
  • Pre-employment drug screening

We are an EEO/AA employer - M/F/D/V.

Retail Technology Group
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